Terms and Conditions

Effective 3 September 2026

1. Seller and contact

KWIACIARNIA MIŁOŚĆ SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, ul. Puławska 38, lok. 39, 02-512 Warszawa, Poland, NIP (tax ID): 5214154370, REGON: 544053430, KRS: 0001225239, share capital: 5 000,00 PLN, registration court: Sąd Rejonowy dla m.st. Warszawy w Warszawie, XIII Wydział Gospodarczy Krajowego Rejestru Sądowego.

Business, complaints and returns email: biuro@kwiaciarniamilosc.pl. Telephone: +48 731 865 337.

2. Orders

1. The store sells flowers, arrangements and accessories at kwiaciarniamilosc.pl.
2. Before placing an order, the customer selects the product, variant, delivery or pickup option and an available date. The total price, including delivery, is shown before submission.
3. An order confirmation is sent to the email address supplied by the customer.
4. Goods made to the customer’s specification or liable to deteriorate rapidly may fall under statutory exceptions to the right of withdrawal. This does not limit rights concerning goods that do not conform to the contract.

3. Payments

1. Website orders require full online prepayment.
2. Available methods are BLIK and online bank payments through Przelewy24, and Visa or Mastercard through WooPayments.
3. Traditional bank transfer, cash on delivery and payment on pickup are not available for website orders.
4. Cash is accepted only for separate retail purchases concluded in the physical shop.
5. Przelewy24 payment services are operated by PayPro S.A. Agent Rozliczeniowy, ul. Pastelowa 8, 60-198 Poznań, KRS 0000347935, NIP 7792369887, REGON 301345068.

4. Delivery and pickup

Delivery areas, available dates and costs are shown before the order is placed. Free pickup is available at ul. Puławska 38, lok. 39, 02-512 Warszawa at the confirmed time.

5. Complaints

Send a complaint to biuro@kwiaciarniamilosc.pl or in writing to the Seller’s address. It is helpful to provide the order number, a description of the issue, the date it was noticed, the requested resolution and, where possible, photographs. Photographs and a receipt are not conditions for accepting a complaint if the purchase can be proven in another way.

The Seller will respond to a consumer complaint within 14 days of receiving it. If the Seller does not respond within that period, the complaint will be deemed accepted. The response will be provided on paper or another durable medium, including by email.

6. Withdrawal and returns

See the Returns Policy for the withdrawal procedure, statutory exceptions and model form.

7. Personal data

See the Privacy Policy.

8. Final provisions

Polish law applies, without depriving consumers of mandatory protections available to them.