Returns and Refunds Policy
This policy explains how returns, refunds, complaints, and order issues are handled by Kwiaciarnia Miłość.
Fresh flowers and personalized arrangements
Fresh flowers are perishable goods. Bouquets and floral arrangements are often prepared individually for a specific date, recipient, style, or message. Because of this, cancellation, return, or withdrawal rights may be limited where allowed by applicable law.
Order changes and cancellations
If you need to change or cancel an order, contact us as soon as possible at +48 731 865 337 or biuro@kwiaciarniamilosc.pl. If the bouquet has not yet been prepared or dispatched, we will do our best to adjust the order.
Complaints
If there is a problem with your order, please contact us promptly and include the order number, delivery date, description of the issue, and photos of the delivered product where possible. This helps us review the matter fairly and quickly.
Refunds
If a complaint is accepted, we may offer a replacement, partial refund, full refund, or another solution appropriate to the situation. Refunds are made using the original payment method unless another method is agreed.
Unavailable recipient
If the recipient is unavailable at the delivery address, we may try to contact the recipient or sender, leave the bouquet with an authorized person where agreed, arrange pickup at the shop, or arrange another delivery attempt if possible.
Contact
For return, refund, or complaint questions, contact us at biuro@kwiaciarniamilosc.pl or +48 731 865 337.