Privacy Policy
This Privacy Policy explains how Kwiaciarnia Miłość processes personal data collected through this website and during order handling.
Data controller
The data controller is Kwiaciarnia Miłość, ul. Puławska 38 lok. 39, 02-512 Warsaw. You can contact us by email at biuro@kwiaciarniamilosc.pl or by phone at +48 731 865 337.
What data we process
- Order and delivery details, including recipient and sender details.
- Contact details provided by email, phone, contact forms, checkout, newsletter forms, or customer account forms.
- Payment, invoice, complaint, return, and correspondence data where required to complete the service or meet legal obligations.
- Technical data such as cookies, analytics identifiers, device/browser information, and security logs.
Purposes and legal bases
We process personal data to accept and deliver orders, answer questions, provide customer service, issue invoices, handle payments, complaints and returns, maintain website security, create anonymous statistics, and send marketing communication when consent has been given.
The legal bases include contract performance, legal obligations, legitimate interest, and consent where required by law.
Recipients of data
Data may be shared with delivery providers, payment operators, IT and hosting providers, accounting or legal service providers, marketing/analytics tools used on the website, and public authorities when required by law.
Cookies
We use cookies and similar technologies to operate the website, remember preferences, analyze traffic, support marketing, and provide embedded services such as maps. You can manage cookie preferences in the cookie banner and in your browser settings.
Retention period
Data is kept only as long as necessary for the purpose for which it was collected, including order fulfillment, accounting and tax retention periods, claim limitation periods, or until consent is withdrawn where processing is based on consent.
Your rights
- Right of access to your data.
- Right to rectification, deletion, or restriction of processing.
- Right to data portability.
- Right to object to processing.
- Right to withdraw consent at any time.
- Right to lodge a complaint with the competent supervisory authority.
Contact
For privacy questions, contact us at biuro@kwiaciarniamilosc.pl or +48 731 865 337.